The present general conditions of sale apply, without restriction or reserve, to all sales of products concluded by the company « Arom & Sens » with non-professional or professional buyers wishing to acquire the products offered for sale by the Seller (« essential oils and other natural products ») on the websites www.arometsens.com and or by telephone via the Service.

Customer on 06 42 06 53 14. They specify in particular the conditions of order, payment, delivery and management of any returns of Products ordered by Customers. They may be printed and kept by the Customer.

The main characteristics of the Products and in particular the specifications and indications of dimensions or capacity of the Products are presented on the websites www.arometsens.com . The Customer must therefore refer to the description of each Product in order to know the essential properties and particularities. The choice and purchase of a Product is the sole responsibility of the Customer.

The Customer declares that he has read these general terms and conditions of sale and that he has accepted them by ticking the box provided for this purpose before the online ordering procedure is implemented.

Arom & Sens » reserves the right to adapt or modify these general terms and conditions of sale at any time. In case of modification, the general terms and conditions of sale in force on the day of the order will be applied to each order.

SELLER :

The sales of products on the websites www.arometsens.com and are made by the company " " Arom & Sens Helga Hoess "" whose head office is located at 9 rue Thiers, 13100 AIX EN PROVENCE France, registered in the Trade and Companies Register SIRET 81768826000014.

E-mail address: helgahoess@yahoo.fr

Telephone: +33 (0)6 42 06 5314

PRODUCTS :

The Customer becomes aware of the essential characteristics of the products he wishes to order. The Products offered for sale on the websites www.arometsens.com constitute the offer of the company "Arom & Sens Helga Hoess". This offer of products as well as the applied prices are valid as long as they are visible on the website, within the limits of available stocks. The company "Arom & Sens Helga Hoess" reserves the right to change this product offer at any time.

The photos of the products presented on the site are not contractual. However, the company " Arom & Sens Helga Hoess" makes sure that the photos and drawings faithfully reproduce the product offered and do not contain ambiguities in terms of size, volume and quality.

The products offered comply with the legislation and regulatory standards applicable in France. The company " Arom & Sens Helga Hoess" cannot be held responsible in case of non-respect of the legislation of the country where the products are delivered. It is up to the Customer to check with the local authorities the specificity of the legislation in force in the country concerned (taxes, declarations, prohibitions, etc...).

PRICE :

The selling price of the Products indicated in Euros is the price in force at the time the order is recorded by the Seller. The prices are firm and non-revisable during their period of validity, the Seller reserves the right, outside the period of validity, to modify the prices at any time, in particular due to changes in the cost of raw materials (essential oils, hydrolats, floral waters, vegetable oils, oily macerates, vegetable butters, herbal teas, handicrafts, capsules and other natural products). These prices do not include the processing, shipping, transport and delivery costs invoiced in addition to the price of the Products according to the terms and conditions defined below and as indicated to the Customer before validation of the order. The price indicated in the confirmation of the order is the final price, expressed inclusive of all taxes and including the VAT applicable on the day of the order for metropolitan France. This price takes into account any deductions that may be made by the Seller on the websites www.huiledemadagascar.com and www.arometsens.com.  The final payment requested from the Customer corresponds to the total amount of the purchase, including all taxes, including the ancillary costs.

ORDER :

By connecting to the www.arometsens.com websites, the Customer has the possibility to view and therefore obtain information on the various Products by browsing the various Product categories or by directly entering the name of the Product in the search engine.

The Customer can check the contents of his shopping basket containing the elements of his order and in particular the unit price and the total amount of the order.

As long as the shopping basket has not been validated, the Customer may modify or complete his order.

In order to validate his order, the Customer must :

- Fill in his login and password if the Customer is registered on the www.arometsens websites.

- Fill in the form for the collection of personal data by filling in the mandatory fields, including surname, first name, e-mail address, billing address, postal address for delivery and telephone number.

The Customer undertakes to complete the form provided in good faith. The Customer acknowledges that the data he communicates to the Seller and which are stored in the Seller's information systems are accurate and are proof of his identity. The Customer is reminded that this personal data is governed by the Personal Data Policy (accessible on the Legal Notice page).

Payment for the order is only made by credit card (Visa, Carte Bleue, MasterCard) or by cheque (in the case of an order placed by telephone).

The Customer has the possibility to check the details of his order and to correct any errors. He must check the completeness and conformity of the information he provided when ordering.

From the moment the Customer confirms his order by clicking on the "order" icon, he is considered to have knowingly accepted the content and conditions of the order and in particular these Terms and Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the Products offered for sale.

The sale shall be final at the time of confirmation of the order by the Customer, without prejudice to the Customer's exercise of his right of withdrawal (the terms and conditions of which are described below). This order will be confirmed by the company "Arom & Sens Helga Hoess" by sending an e-mail to the Customer with all the information previously provided.

Arom & Sens Helga Hoess" recommends that the customer keeps this e-mail. The customer is informed that this e-mail will be sent to the e-mail address that he entered when he was identified, prior to placing the order. Therefore, in the event of an error in entering the e-mail address concerned, or in the event of non-receipt of the order confirmation e-mail, Arom & Sens Helga Hoess" cannot be held liable.

In any case, the Seller and the Customer acknowledge that the e-mails are authentic as well as the automatic registration systems used on www.arometsens.com regarding the nature and date of the order.

For any request, the Customer can contact the Customer Service here to whom he will provide all the necessary information to do so, in particular the order number and his contact details.

PRIZE

PAYMENT

PAYMENT BY CREDIT CARD

The company "Arom & Sens Helga Hoess" accepts payments by credit card, Visa and Mastercard. The Customer provides the number of his credit card together with the expiry date and the visual cryptogram. He definitively validates his order by clicking on the "Validate" button.

As soon as the payment has been validated by the banking centre, the order becomes effective. An e-mail confirming the order will be sent to the Customer as soon as payment has been validated.

Arom & Sens Helga Hoess" reserves the right to cancel an order or to suspend a delivery in case of dispute over the payment of a previous order, or in case of default of payment by the Customer, or in case of credit card fraud.

If the order is made by PHONE: 06 42 06 53 14

Payment can be made by credit card or cheque. The Customer is invited to prepare his/her order and to bring his/her payment card with him/her when calling.

For payment by cheque, cheques should be made payable to : "A & S HELGA HOESS" and to be sent to the following address A & S HELGA HOESS, 9 RUE THIERS, 13100 AIX EN PROVENCE

PAYMENT SECURITY

The company "Arom & Sens Helga Hoess" never has access to the Customer's confidential bank data.

To secure the payment, the company " Arom & Sens Helga Hoess" has chosen the online payment platform of La Banque Postale Pro, SCELLIUS, based on the use of the SSL encryption protocol, which ensures the encrypted transmission of the information related to the transaction. Once the payment has been validated, the Customer's data will be automatically destroyed. This is why for each order paid by credit card, the Customer will have to enter his bank details again.

CONTROL OF THE TRANSACTION

Arom & Sens Helga Hoess" may, in the case of an order exceeding a certain amount, request information from the customer by e-mail (copy of identity card, proof of residence, etc.). These documents are only requested to ensure that the customer is the author of the order.

 

DELIVERY

PLACE OF DELIVERY

The Products will be sent to the delivery address indicated by the Customer during the order process. The company " Arom & Sens Helga Hoess " cannot be held responsible for any errors in entering this address and for the consequences resulting therefrom (delays or delivery errors). In this context, the costs incurred for the reshipment of the order will be borne by the Customer.

 

DELIVERY TIME AND SHIPPING COSTS

The maximum delivery time is 30 working days from the confirmation of the order or the date of registration of the means of payment.

Orders are prepared within 48 hours and dispatched no later than 3 working days from the confirmation of the order. This period may be slightly delayed during periods of commercial offers.

RECEIPT OF DELIVERY

On receipt of the package, it is the Customer's responsibility to check the completeness, integrity and conformity of the items ordered.

This verification is considered to have been carried out once the Client, or a person authorised by him, has signed the receipt from the service provider responsible for delivery.

If at the time

of the delivery, the original packaging is damaged, torn, open, the Customer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).

.

The Seller shall only reimburse or replace the Products delivered for which defects of conformity have been duly proven by the Customer, under the conditions provided for in articles L. 211-4 and following of the French Consumer Code and those provided for in these General Terms and Conditions of Sale. In accordance with article L. 211-12 of the Consumer Code and 1648 of the Civil Code, the Customer has a period of two (2) years from the delivery of the Product to exercise the legal guarantee of conformity.

LATE DELIVERY

In the event of a delay in delivery of more than 30 days, the customer may require "Arom & Sens Helga Hoess" to make delivery within a reasonable additional period of time. If the customer does not do so within this period, he has the right to cancel his order, unless the delay in delivery is due to force majeure as defined below.

The cancellation of the order can be made by :

- e-mail to the following address: helgahoess@yahoo.fr

- telephone at 06 42 06 53 14 (price of a local call)

- registered letter with acknowledgement of receipt to the following address: Arom & Sens Helga Hoess , 9 rue Thiers, 13100 AIX EN PROVENCE

If the order is cancelled, the company "Arom & Sens Helga Hoess" will reimburse the Customer for the full amount paid, at the latest within 14 days of the date on which the contract was cancelled.

LIABILITY

The company "Arom & Sens Helga Hoess" is committed to the proper fulfilment of the obligations arising from the contract. However, "Arom & Sens Helga Hoess" can be exempted from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the customer, or to a third party to the contract, or to a case of force majeure as defined by the jurisprudence of the Court of Cassation or the applicable legislation.

The company " Arom & Sens Helga Hoess" is also not liable for any inconvenience or damage resulting from the use of the Internet.

RETENTION OF TITLE AND TRANSFER OF RISK

The products remain the property of the company "Arom & Sens Helga Hoess" until the order has been fully paid for. It is at the moment when the Customer takes physical possession of the goods that any risk of loss or damage to the goods is transferred.

CUSTOMER SERVICE AND COMPLAINTS HANDLING

For any questions or complaints relating to the execution of the contract, the Customer may contact Customer Service as follows:

- By e-mail: helgahoess@yahoo.fr

- By telephone: 06 42 06 53 14 (price of a local call)

- By post: Arom & Sens Helga Hoess, 9 rue Thiers, 13100 AIX EN PROVENCE RETURN, EXCHANGE AND RIGHT OF RETRACTION

The Customer has a period of 14 calendar days to exercise his right of withdrawal without having to justify his reasons. This period starts from the date of receipt of the products by the Customer.

In order to exercise his right of withdrawal, the Customer must notify his decision to withdraw from this contract before the expiry of the 14-day period to or by e-mail helgahoess@yahoo.fr by means of an unambiguous statement.

RESPONSIBILITY

The company "Arom & Sens Helga Hoess" is committed to the proper fulfilment of the obligations arising from the contract. However, "Arom & Sens Helga Hoess" can be exempted from all or part of its liability by proving that the non-performance or improper performance of the contract is attributable either to the customer or to a third party to the contract, or to a case of force majeure as defined by the jurisprudence of the Court of Cassation or the applicable legislation.

The company " Arom & Sens Helga Hoess" is also not liable for any inconvenience or damage resulting from the use of the Internet.

RETENTION OF TITLE AND TRANSFER OF RISK

The products remain the property of the company "Arom & Sens Helga Hoess" until the order has been fully paid for. It is at the moment when the Customer takes physical possession of the goods that any risk of loss or damage to the goods is transferred.

CUSTOMER SERVICE AND COMPLAINTS HANDLING

For any questions or complaints relating to the execution of the contract, the Customer may contact Customer Service as follows:

- By e-mail: helgahoess@yahoo.fr

- By telephone: 06 42 06 53 14 (price of a local call)

- By post: Arom & Sens Helga Hoess, 9 rue Thiers, 13100 AIX EN PROVENCE RETURN, EXCHANGE AND RIGHT OF RETRACTION

The Customer has a period of 14 calendar days to exercise his right of withdrawal without having to justify his reasons. This period starts from the date of receipt of the products by the Customer.

In order to exercise his right of withdrawal, the Customer must notify his decision to withdraw from this contract before the expiry of the 14-day period to or by e-mail helgahoess@yahoo.fr by means of an unambiguous statement.

All products must be returned in their original packaging and condition. The company "Arom & Sens Helga Hoess" does not accept returns of products that have been opened, used, damaged or are unsuitable for re-sale. The customer must ensure that the order for which he retracts is returned complete.

The company " Arom & Sens Helga Hoess" will reimburse the Customer the sums he has paid, without penalty, except for the return costs, and within 14 days from the day the company " Arom & Sens Helga Hoess" was informed of the decision to withdraw from this contract.

In exercising his right of withdrawal, the Customer may request an exchange in an amount equivalent to the sums paid. The Customer shall bear the costs of returning the Products as well as the costs of returning the Products. It is furthermore specified that the Seller shall not be held liable in the following cases:

- Non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to check.

- In the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's warranty is in any event limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

INTELLECTUAL PROPERTY

Unless otherwise stated, all information and documents on www.arometsens.com are the property of the company "Arom & Sens Helga Hoess" and are protected by intellectual property rights.

Without the express written consent of the Seller, any reproduction in whole or in part of the contents of www.arometsens.com is strictly prohibited and may constitute an infringement of copyright.

The use of the structure of the Internet sites and their software elements using in particular all or part of the databases of the said site is only authorised for strictly personal and private use excluding any use for professional and/or commercial purposes.

Unless otherwise stated, the company names, logos, products and brands mentioned on these websites (products ® and ™) are the property of the company Arom & Sens Helga Hoess ". They may not be used without the prior written permission of "Arom & Sens Helga Hoess".

In accordance with the provisions of Law No. 98-536 of 1 July 1998, transposed into the Intellectual Property Code of Directive 96/9/CE of 11 March 1996 concerning the legal protection of databases, "Arom & Sens Helga Hoess" is the producer and owner of all or part of the databases making up the www.arometsens.com website.

By accessing these sites, the user acknowledges that the data composing them are legally protected and refrains in particular from extracting, reusing, storing, reproducing, representing or preserving, directly or indirectly, by permanent or temporary transfer, on any medium whatsoever, by any means and in any form whatsoever, including by hypertext link(s), all or part of the qualitatively or quantitatively substantial content of the www sites. arometsens.com as well as to make the extraction or repeated and systematic reuse of qualitatively and quantitatively non-substantial parts when these operations clearly exceed the conditions of normal use.

MISCELLANEOUS

If one or more stipulations of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations shall retain their full force and scope.

These GCS and the order summary sent to the Customer form a contractual whole and constitute the entirety of the commercial relations between the Parties.

In the event of contradiction between these documents, the GCS shall prevail.

It is recalled that the fact of ordering on the www.arometsens.com sites implies full and complete acceptance and acceptance of these General Terms and Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller. The Seller may update these GCS at any time. Such an update shall be notified on www.arometsens. The current GTC can be consulted at any time under the heading "General Terms and Conditions of Sale" via all the pages of the site.

APPLICATION OF FRENCH LAW

Sales of Products on this site are subject to French law regardless of the Customer's country of residence or the place of order. Any dispute relating to the interpretation, execution, validity or termination of a contract concluded between the Customer and the company "Arom & Sens Helga Hoess" is subject to the exclusive jurisdiction of the French courts.

The present General Terms and Conditions of Sale are written in French. If they are translated into one or more foreign languages, only the French text is authoritative in the event of a dispute.

CONSUMER MEDIATION

In the event of a dispute that has not been resolved amicably following a prior request to our Customer Service, the unsatisfied consumer Customer may have recourse to consumer mediation according to the terms and conditions stipulated on the site www.mediation-conso.fr.

The list of mediators is available on the online out-of-court consumer dispute resolution platform.

Furthermore, it is recalled that French law governing these General Terms and Conditions of Sale punishes anyone who acts in a dilatory or abusive manner in court with a civil fine of up to 3,000 euros, without prejudice to any damages that may be claimed by the professional. (art. 32-1 CPC modified by Decree no. 2005-1678 of 28 December 2005 - art. 77 JORF 29 December 2005 in force on 1 March 2006).